Creative assisted National Resource Conservation Service (NRCS) at the US Department of Agriculture (USDA) in providing an administrative services portal that helps to address the need for a services application that would reach across all regions, national centers, state offices and and local service centers. There was a high degree of effort required in providing its’ 12,000 employees with the level of administrative services that provided timeliness, accountability, and ease of use. Through Creative’s extensive focus on User Centered Design, NRCS expectations were exceeded through our methodology of Explore, Ideate, Design and Validate.
Cloud-based custom applications, utilizing the industry's best practices that come in ServiceNow’s out of the box (OOB) features, were used to build Human Resources (HR) services/modules under a centralized Human Resource portal.
Module features included:
Creative has implemented the following ServiceNow HR Service Management (HRSM):
NRCS Finance department also enjoys the benefits with its Creative-built Grants and Agreements(G&A) Management application, for submission, approval routing and overall process management of the G&A paperwork.
NRCS is expanding on this initial set of administrative services and continues to add several additional administrative services modules.
The redundancy in manual, swimlane-focused processes were immediately reduced due to collaborative nature of ServiceNow by over 12,000 NRCS self-service users.