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Salesforce

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Creative is a Silver partner and has successfully designed, built, deployed, and supported over 50 Salesforce.com applications across various Federal Government agencies including Rural Development, Agricultural Research Service, Treasury, Forest Service and Defense COE.  These apps enable Federal agencies to achieve mission critical goals through customer service, collaboration, data management & transparency across functional areas. Success across these applications demonstrates our commitment to delivery excellence. Three of our projects have been designated as "Secretary’s Key Business Process Improvement Initiatives."

Platform Strategy

Creative evaluates your existing processes & systems, current state applications, recommends course of action, and develops Salesforce implementation strategy. Our strategy work covers areas like business process alignment, Org strategy, Cloud governance and license management

Sales & Service Cloud Implementation

Creative bring several years of expertise in configuration and implementation of Sales and Service Cloud. Our trained experts significantly cut down the time it takes for organizations to fully realize the benefits of Salesforce.com 

Salesforce Center of Excellence

Every application needs change control, release management, and best practices to ensure success. At Creative, we have defined and implemented CoE model and it has been an integral part of our application development process at several Federal Agencies, like USDA and FDA. 

Platform Management Core Principles are:

  • Use existing applications and components before building new
  • Design solutions with long-term sustainability in mind
  • Design solutions with re-use across the enterprise in mind
  • Promote configuration over customization
  • Reduce unique Operations and Maintenance needs at the application level
  • Share success stories

Platform Management Services are:

  • Technical and Security Standards Best Practices
  • Application Portfolio
  • Common Object Management
  • Change and Release Management
  • Development, Test, Integration, and Training Environment Management
  • Production Environment Management
  • Operations and Maintenance
  • Configuration and Customization Services
  • Solution Architecture Strategy, Guidance, and Best Practices

Quick Start and Administration

Creative employs certified Salesforce administrators who setup, configure, customize, and administer your Salesforce apps to support your needs. Our quick start program, allows certain implementations to be accomplished in 2 weeks

Custom Development

Creative develops custom apps for non-standard functionality to realize maximum benefits from your Salesforce investment. We have developed several public sector focused solutions including Budget Management, Facilities Management, Recruitment Tracking, Permit Management, Working Capital Fund Management

Integration & Migration

Based on industry & ETL best practices, Creative integrates, transforms and migrates legacy data to the Salesforce Cloud

Support

Creative offers affordable, reliable Salesforce.com support services, critical for success of a Salesforce implementation