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ServiceNow

At Creative, we have the right set of processes, expertise, and experience to help you implement ServiceNow for specific challenges related to your processes and IT Service Management. 

Creative ServiceNow offering encompasses critical components such as Self Service, Process Management, Configuration Management, SLA Management, Incident Management, Change & Release Management, Event Management, Service Catalog, Knowledge Management, Process Manager, and Asset Lifecycle Manager among others.

Creative's quick start program coupled with robust and mature Agile development model enables us to implement certain ServiceNow apps in 2 weeks.

ITSM Strategy

Creative evaluates your existing IT ecosystem, current state applications, and processes to recommend optimal ITSM strategy that aligns to business and IT strategy, best governance practices, and resource management

ServiceNow Implementation

Creative brings technical expertise and process know-how in configuration and implementation of ServiceNow. Our trained experts significantly cut down the time for organizations to fully realize the benefits of ServiceNow 

Transformation

Creative develops custom apps for non-standard functionality to realize maximum benefits from your ServiceNow investment. We have have expertise to transform public sector focused solutions that span several functions across IT, HR, facilities, safety, access, among others

Service Management

Creative employs certified  administrators who setup, configure, customize, and administer your ServiceNow apps to support your needs. With quick start program,  certain implementations are accomplished in 2 weeks

Support

Creative offers affordable, reliable ServiceNow support services, critical for success of a ServiceNow implementation

Automation, Integration, and Data Migration

Based on industry & ETL best practices, Creative integrates, transforms and migrates your legacy data from systems like Remedy. Creative also has years of experience in integration with other legacy and Cloud applications as well as in ITSM Process and Case Management automation