Application Maintenance

Creative utilizes and applies a structured process to “on-board” new applications for support services. We provide Tier 1, Tier 2, and Tier 3 support services to respond to your needs in a timely manner. We work with all stakeholders as well as application or tool providers to ensure any service requests are responded to based on their priority and within the Service Level Agreement times. We have a great track record for providing top-of-the-line support services and it is for this precise reason that Federal agencies continue to trust Creative for their Operations and Maintenance needs.

Creative offers a full array of Application Maintenance and Operations and Maintenance (O&M) solutions, either as a standalone service or as an integrated component of our Center of Excellence (CoE) services. We understand that Federal agencies are under immense pressure to continually improve processes and systems, creating greater efficiency and ultimately increasing ability to meet missions and goals. As business processes change, and technology features and functionality change, it is important to:

  • Innovate to solve business problems with technology
  • Provide more business value with existing technology solutions
  • Continually refine and perfect code quality and system availability
  • Reduce Application Maintenance costs

Our Application Maintenance services include:

  • Tier 1, 2, and 3 enterprise level platform and application support
  • Ongoing system enhancements to meet new requirements and business processes
  • Application “re-platforming” to cloud platforms
  • Continual code improvement and refactoring for greater performance

Agencies benefit when trusting our experienced and knowledgeable Application Maintenance resources by:

  • Increasing system adoption through improved user experience and satisfaction levels
  • Bringing more business value with faster roll out of new platform features
  • Cost savings through greater efficiency