Creative utilizes and applies a structured process to “on-board” new applications for support services.
We provide Tier 1, Tier 2, and Tier 3 support services to respond to your needs in a timely manner. We work with all stakeholders as well as application or tool providers to ensure any service requests are responded to based on their priority and within the Service Level Agreement times. We have a great track record for providing top-of-the-line support services and it is for this precise reason that Federal agencies continue to trust Creative for their Operations and Maintenance needs.
Creative offers a full array of Application Maintenance and Operations and Maintenance (O&M) solutions, either as a standalone service or as an integrated component of our Center of Excellence (CoE) services. We understand that Federal agencies are under immense pressure to continually improve processes and systems, creating greater efficiency and ultimately increasing ability to meet missions and goals. As business processes change, and technology features and functionality change, it is important to:
Our Application Maintenance services include:
Agencies benefit when trusting our experienced and knowledgeable Application Maintenance resources by:
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