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Salesforce

Creative is a GOLD partner and has successfully designed, built, deployed, and supported over 100 Salesforce.com applications across various Federal Government agencies including Rural Development, Agricultural Research Service, Treasury, Forest Service, HHS and Defense COE.

These apps enable Federal agencies to achieve mission critical goals through customer service, collaboration, data management & transparency across functional areas. Success across these applications demonstrates our commitment to delivery excellence. Three of our projects have been designated as "Secretary’s Key Business Process Improvement Initiatives."

Einstein AI

Creative utilizes client data to create custom, interactive, visualizations leveraging the Salesforce Einstein platform. These dynamic graphics serve the dual purpose of providing authorized users with high-level snapshots for critical decision support and ad-hoc business analysis. The visualizations are often integrated into our client’s existing Salesforce Lightning applications to enhance the user’s ability to leverage critical data, from a single user interface, in an effort to enable better decision making.

Platform Strategy

Creative evaluates your existing processes & systems, current state applications, recommends course of action, and develops Salesforce implementation strategy. Our strategy work covers areas like business process alignment, Org strategy, Cloud governance and license management

Sales & Service Cloud Implementation

Creative bring several years of expertise in configuration and implementation of Sales and Service Cloud. Our trained experts significantly cut down the time it takes for organizations to fully realize the benefits of Salesforce.com

Salesforce Center of Excellence

Every application needs change control, release management, and best practices to ensure success. At Creative, we have defined and implemented CoE model and it has been an integral part of our application development process at several Federal Agencies, like USDA and FDA.

Platform Management Core Principles are:

  • Use existing applications and components before building new
  • Design solutions with long-term sustainability in mind
  • Design solutions with re-use across the enterprise in mind
  • Promote configuration over customization
  • Reduce unique Operations and Maintenance needs at the application level
  • Share success stories

Platform Management Services are:

  • Technical and Security Standards Best Practices
  • Application Portfolio
  • Common Object Management
  • Change and Release Management
  • Development, Test, Integration, and Training Environment Management
  • Production Environment Management
  • Operations and Maintenance
  • Configuration and Customization Services
  • Solution Architecture Strategy, Guidance, and Best Practices

Quick Start and Administration

Creative employs certified Salesforce administrators who setup, configure, customize, and administer your Salesforce apps to support your needs. Our quick start program, allows certain implementations to be accomplished in 2 weeks

Custom Development

Creative develops custom apps for non-standard functionality to realize maximum benefits from your Salesforce investment. We have developed several public sector focused solutions including Budget Management, Facilities Management, Recruitment Tracking, Permit Management, Working Capital Fund Management

Integration & Migration

Based on industry & ETL best practices, Creative integrates, transforms and migrates legacy data to the Salesforce Cloud

Support

Creative offers affordable, reliable Salesforce.com support services, critical for success of a Salesforce implementation

Case Studies "Blueprint for Stronger Service" — Building a Modern and Efficient Service Organization at ARS

Creative developed the Cloud technology based Work Request Tracking application for Agricultural Research Services (ARS) Administrative and Financial Management (AFM) Division. Creative worked with AFM leadership to review the business processes and…

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Other services Technology Platforms

Salesforce

Creative is a GOLD partner and has successfully designed, built, deployed, and supported over 100 Salesforce.com applications across various Federal Government agencies including Rural Development, Agricultural Research…

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ServiceNow

At Creative, we have the right set of processes, expertise, and experience to help you implement ServiceNow for specific challenges related to your processes and IT Service Management.

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Microsoft Dynamics

Creative provides end-to-end support for Microsoft Dynamics CRM implementations. As one of the fastest growing CRM solutions, Microsoft Dynamics provides easy-to-use and easy-to-learn business solutions to help…

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Microsoft Azure

At Creative, we have the experience and expertise to implement compliant, secure, and cost effective Microsoft Azure Cloud solutions. We have helped Federal Government Agencies realize the benefits of efficient and…

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Amazon Web Services

The Amazon Web Services Cloud is uniquely positioned to provide scalable cost-efficient solutions for the US Federal Government. Creative prides itself in having delivered successful Amazon Web Services (AWS)…

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Mulesoft

Creative partners with MuleSoft® to offer the API-Led integration technology and services our customers need to develop application networks, that revolutionize how systems and applications connect.

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